Trust & Safety
Your car deserves better than a stranger.
We're handing the keys back to people who already trust us. Here's exactly how we earn that trust.
How we protect you
Six things we do every job.
Vetted drivers
Every driver passes a clean driving record check, criminal background check, and an interview before they ever touch a customer's vehicle.
Fully insured
We carry the commercial insurance designed for businesses that handle customer vehicles. Details available on request.
Photo documentation
Every job starts with photos of your vehicle at pickup and ends with photos at return. You see the exact condition we received and returned the car in.
Signed service agreement
Every customer receives a clear service agreement before the first job. No hidden terms, no surprises, no fine print buried in a contract.
Secure key handoff
Keys are handled in person, through a building concierge, or with a lockbox you control. We never keep keys overnight.
Transparent communication
You hear from us before pickup, after pickup, and at return. We tell you exactly what's happening at every stage, no guessing.
Driver standards
Not just anyone drives your car.
Every NowCharged driver meets all of these requirements before their first job. No exceptions.
Valid Ontario G driver's licence
Clean driving abstract for the past 6 years
Criminal background check via local police
Comfortable driving electric vehicles
Knowledge of public DC fast charging networks
Professional, respectful, and punctual
Signed independent contractor agreement
If something goes wrong
A clear process. No drama.
Things rarely go wrong. When they do, here's exactly what happens.
Photos at pickup
Your driver photographs your vehicle from multiple angles before moving it. This is your baseline.
If something happens
Our driver contacts you immediately. We don't try to hide or minimize anything that goes wrong.
Photos at return
Photos taken again at drop-off. You can compare them yourself with the pickup photos.
We make it right
If something happens that's on us, we handle it. Our coverage is in place for exactly this kind of situation. We don't make customers chase claims alone.
Confident? Let's go.
Every question gets answered on the call before any booking. No commitment to reach out.
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